Privacy Policy

Last Updated: March 21, 2026

Welcome to Virtual Media Office ("VMO," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, safeguard, and disclose information arising from your use of the VMO website, platform, plugin, consultations, communications features, and related services.

1. Information We Collect

To operate the VMO website, platform, and related services, we may collect the following categories of information:

A. Website Visitor Information

When you visit the VMO website, we may collect:

Usage Data: Information about how the website is accessed and used, such as pages viewed, time spent on pages, referring links, browser type, and device information.
Cookies and Similar Technologies: We may use cookies and similar tools to improve site functionality, analyze traffic, remember preferences, and enhance your browsing experience.
Form Submission Data: Information you voluntarily submit through contact forms, onboarding forms, reservation forms, demo requests, support requests, or similar forms, such as your name, email address, phone number, business name, and any message or information you choose to provide.

B. Personal and Business Information

When you create an account, request onboarding, use the VMO plugin, or otherwise use our services, we may collect:

Identity Data: Name, email address, phone number, messaging preferences, and consent records.
Business Data: Business name, industry, business goals, planning information, uploaded materials, dashboard inputs, and related business details you provide while using VMO.
Payment Data: Billing details and payment-related information necessary to process purchases or subscriptions. Payment card information is processed by our third-party payment providers and is not stored in full by us unless expressly stated otherwise.

C. Operational Data for VMO Features

To deliver VMO's services and automation features, we may process:

Voice Data: Call recordings, call transcripts, voicemail content, and consultation audio where such features are enabled.
Customer and CRM Data: Information about your leads, customers, contacts, bookings, inquiries, feedback, and related CRM data that you upload, connect, or collect through VMO-powered workflows.
Communication Content: Content of emails, chat interactions, customer-support messages, receptionist interactions, and other communications generated, routed, or processed through VMO.

D. Technical and Service Data

We may also collect technical and account-support information such as log data, error reports, service diagnostics, authentication information, security events, and account activity records used to operate, secure, and improve the service.

2. How We Use Your Information

We may use collected information for the following purposes:

Service Delivery: To provide consultations, generate websites, operate communication tools, support onboarding, process requests, deliver platform features, and maintain your account.
AI Personalization and Workflow Execution: To configure and operate the VMO tools and AI-assisted features in a manner tailored to your business, goals, and preferences.
Customer Support: To respond to inquiries, troubleshoot issues, provide support, and communicate service-related updates.
Analytics and Performance Monitoring: To understand usage patterns, improve functionality, monitor performance, and develop new features.
Security and Compliance: To protect users, detect misuse, prevent fraud, enforce our policies, and comply with legal obligations.
Communications: To contact you regarding your account, onboarding, service notices, billing matters, security alerts, customer care communications, and, where permitted and based on applicable consent, occasional promotional communications.

3. AI and Data Processing

VMO uses artificial intelligence and automation technologies to support its services. By using VMO, you acknowledge that:

Your inputs, uploaded materials, and service-related data may be processed by AI-enabled systems in order to generate responses, content, recommendations, workflows, and business outputs.
Certain service features may require transmitting limited information to third-party technology providers that help power VMO's AI, communication, hosting, analytics, or workflow functionality.
We seek to use reasonable safeguards and provider controls when using such technologies.
We do not sell your proprietary business information, and we do not knowingly use your confidential business content to train public models for the benefit of other customers or competitors except as disclosed by the applicable provider's enterprise processing terms or where you expressly authorize such use.

4. Data Sharing and Disclosure

We do not sell your personal information. We may disclose information in the following circumstances:

Service Providers: To vendors and contractors who help us operate the website and services, including providers for hosting, payments, analytics, security, messaging, telephony, AI processing, customer support, and email delivery.
Communications Providers: To providers that support call handling, SMS, email, voicemail, and related communications functions when those features are used.
Business Operations and Integrations: To technology partners or integrations you enable or request in connection with your use of VMO.
Legal and Safety Reasons: When required by law, legal process, regulation, subpoena, court order, or governmental request, or when we believe disclosure is reasonably necessary to protect rights, safety, property, users, or the public.
Business Transfers: In connection with a merger, acquisition, financing, asset sale, reorganization, or similar transaction, subject to applicable confidentiality and legal obligations.

5. SMS Messaging Privacy

If you opt in to receive text messages from Virtual Media Office (VMO), we may collect your mobile phone number, consent records, messaging preferences, and related interaction data in order to send account updates, onboarding messages, customer care messages, service notifications, and occasional promotional messages where permitted.

Message frequency varies.

Message and data rates may apply.

Mobile opt-in data, text messaging originator consent, and related personal information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share SMS-related information only with service providers that support message delivery, compliance, suppression management, logging, or related operational functions necessary to provide the messaging service.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, access controls, secure infrastructure practices, and service monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and operational retention requirements.
Object to or restrict certain processing in some circumstances.
Withdraw consent where processing is based on consent.
Request export or portability of certain data where applicable.
Opt out of marketing emails by using the unsubscribe link in those messages.
Opt out of SMS messages at any time by replying STOP to a text message where that option is offered.

To exercise applicable privacy rights, contact us using the information below.

8. Retention

We retain information for as long as reasonably necessary to provide the service, fulfill the purposes described in this Policy, maintain appropriate business and security records, comply with legal obligations, resolve disputes, and enforce agreements.

9. Third-Party Services and Links

The VMO website and services may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: vmo@jerremejosephson.com